New contact details section on the Partner WebApp

We want to ensure that you and other relevant contacts at your store receive the right communications from Glovo.

Please visit the profile section on the Partner WebApp and update your contact details for your store(s).

There are three types of contact available:

Daily operations contact
This is the person located at the store managing the day-to-day running of the business. It’s generally the store manager, however, you can also add an additional email of a store employee.

We’ll send this contact:

– Responses from our Partner Support team to the messages you or your team send us through the Partner WebApp.
– Operational communications i.e. information about new WebApp features, holiday reminders, guides on how to use the WebApp, etc.

We’ll also call this contact for any matters regarding ongoing orders.

Invoicing contact
This is the person in charge of invoicing and payments.

We’ll send this contact invoices and any other information regarding the invoicing process and payments.

Business contact
This is the key decision maker for the business. It can be the business owner and/or another person in charge of managing the overall business, but not necessarily located at the store.

We’ll send this contact:
– Business-related information, such as performance reports or marketing promotions.
– Relevant communications shared with the Daily Operations contact for visibility.

Please note that you can add up to two different email addresses for each type of contact. Also note that the same person can be added to different types of contacts.




If you have any questions, please send us a message through the Partner WebApp (Profile section).