How to contact us
If you have any questions or need some help, please feel free to contact us. We offer you several channels and we’re always available to help you:
– For issues or incidents regarding ongoing orders, Glovo offers you an exclusive telephone number for Partners.
– For other requests, please send us a message through the “Help & Resources” button of the Partner WebApp (Profile section) and we’ll get back to you as soon as possible through your operations email.
If your request is about adding or removing products from your menu, please do so seven days in advance so that our team can apply the changes in time.
Remember, you can save time and handle the following issues directly from the Partner WebApp without the need to contact us:
– Closing your store
To close your store for a short period of time, or for a few days if you go on holiday, click on the store-closing icon located in the upper-right corner of the WebApp.
We strongly encourage you to close your store only when strictly needed to guarantee a good customer experience.
– Enabling/disabling products and updating product prices
You can enable or disable products and modify prices directly from the Products section on the Partner WebApp.
To disable a product, select it and click on “Disable”. You can also choose for how long you want to disable that product for (e.g. for 30 minutes).
To change the price of a product, click on the pencil button next to it. A pop-up will appear where you can write the new price for that specific product.
– Updating your store’s regular opening hours
Your Schedule can be found in the Profile section. Click the Edit button to change your daily opening and closing times.