HOW TO ACCEPT AND HANDLE ORDERS IN THE PARTNERS WEBAPP 1/2
When a new order arrives, the device will sound an alarm and a flashing box will appear with the new order in the section “Pending” under “Orders”.
Check the order and be aware of possible allergies indicated by the customer.
Once checked, click the box and then click “Accept” to confirm the order. The order will move into the “Accepted” section. A ticket will also be printed automatically. Give it to the courier along with the order.
To see the order details, click on the box and you will be able to see the products you have to prepare.
HOW TO ACCEPT AND HANDLE ORDERS IN THE PARTNERS WEBAPP 2/2
When the courier arrives at your store to collect the order, they will show you the three digit pick-up code so that you can identify the order to hand to them.
This code is prominently displayed for each order in the Orders section of the Partner WebApp as well as on the top of the printed tickets.
Note: this code is not unique, but the same pick-up code can appear various times on different days. For any other matters other than the pick-up please keep referring to the original order ID code, which is the unique identifier of each order.
IMPORTANT DETAILS IN AN ORDER 1/3
Cash orders: If this cash icon appears on the order, it means that the courier should pay you for said order when they come to pick it up from your store. Make sure you request payment.
If it isn’t a cash order, you should simply hand the order to the courier without charging them.
IMPORTANT DETAILS IN AN ORDER 2/3
Bundled orders: On some occasions, some orders will be grouped with others. That means that the courier will pick up two orders for different customers from your store at once (without affecting the customer delivery time).
If an order is bundled with another, it will include a grey section with the code of the order it’s bundled with.
Bear in mind that…
Only two orders can be bundled together.
An incoming order can be grouped with an order that’s already been accepted, which will mean you’ll find it on the accepted list.
The printed receipt won’t identify bundled orders, so you’ll have to check this information on the device.
IMPORTANT DETAILS IN AN ORDER 2/3
Orders from new customers: When a new customer places an order with your store, you will see a small circular number 1 icon on the order.
You can pre-select the number of receipts you wish to print automatically when you accept each order.
Go to the Profile section of the Partner WebApp and select the number of receipts you need (up to 4).
Every time there’s a cancellation of one of your ongoing orders, a pop-up will be displayed indicating:
- Order code and customer’s name
- Product details for that order
- Reason for cancellation (user wanting to cancel, Partner not having products available, etc.)
You will also hear this sound so that you can identify cancellations quickly without having to be monitoring the screen.
Canceled order, will I still be paid?
Cancelled orders appear on the Partner WebApp under REPORTS > HISTORY with a cross icon. Click any order to check the reason for the cancellation and if payment applies.
PiIf – exceptionally – you forget to deactivate products that you don’t have available and the customer had already made an order, call him/her to offer an alternative. If the customer accepts, you can modify the order straight from the WebApp. If not, contact Partner Support to cancel the order.
- Select the order you want to modify, find the product to replace and click Edit.
- Click on Replace, then select the alternative product and click Save. Reprint the ticket and put it in the bag.
PICK UP CODE & BUNDLED ORDERS
Pick up code
This 3-digit code is used to help you and the courier identify which order(s) must be handed over during pick-up.
This code is prominently displayed for each order in the Orders section of the Partner WebApp as well as on the upper side of the printed tickets.
Note: This code is not unique, which means that the same pick-up code can appear more than once on different days. For any other matters other than the pick-up please keep referring to the original Order ID code, which is the unique identifier of each order.
On some occasions, some orders will be grouped with others.
That means that the courier will pick up two orders for different clients from your store at once (without affecting the client delivery time)
How do you know if an order is bundled or not?
A bundled order includes a grey section which includes the code of the other order that it’s bundled with.
Take into account that only two orders can be bundled together. What’s more, an incoming order might be grouped with an order that’s already been accepted, which will mean you’ll find it on the “Accepted” list.
Take into account that the printed receipt won’t identify bundled orders, so you will have to check this information on the device.
ORDER READY BUTTON
This function allows you to assign an order that’s ready to a courier that is already near your store, even if they originally arrived to pick up a different order.
- Deliver orders quicker and improve user satisfaction as a result
- Be sure that the food is hot when the user receives it
- Reduce the waiting time for couriers and therefore the number of couriers waiting in your store to collect orders
- Utilise couriers more effectively so that there are more couriers available when you need them
How does it work?
To use this function, you simply have to click on the “Order ready” button once the order is ready.
After that, we’ll select a courier that’s already near your store to pick the order up. The courier will show you their pick-up code to make sure you give them the right order.