FROM YOUR PROFILE YOU CAN:
- Send us a message
- Activate/deactivate your store
- View a summary of upcoming scheduled holidays
- Update your store’s opening and closing schedules
- Update your contact details
- Change the language of the WebApp
You can update your contact details in the Profile section. Simply click the EDIT button, apply your changes and click the SAVE button at the bottom of the page.
HOW TO CONTACT US
If any problems come up with an ongoing order, don’t hesitate to call the Partner Support line. For any other questions, send us a message by clicking on the “Help and resources” link.
HOW TO ACTIVATE OR DEACTIVATE YOUR STORE
Press the store closing icon in the upper-right corner of the screen to activate and deactivate your store temporarily.
You can deactivate your store for:
– 30 minutes
– 1 hour
– Until the end of day
– Several days (e.g. holidays)
Tip: Try to deactivate your store as little as possible. It isn’t good for the customer experience and it can be confusing for them if sometimes they can’t order from their favourite store. This can result in less future orders.
HOW TO EDIT YOUR STORE'S SCHEDULE
You can update your store’s regular opening and closing hours directly from the Profile section by following the steps below:
– Press the EDIT button next to your store’s schedule.
– On the pop-up window, enter or update the opening and closing hours for each day of the week
– Press the SAVE button to apply your changes.
Note: Glovo will deactivate you store 30 minutes prior to your set closing time to ensure that all orders can be prepared and picked up on time.
HOW TO UPDATE YOUR CONTACT DETAILS
If you only have one store on the Partner WebApp, you will find the different types of contact in the in the Profile section. If you have more than one store, you should select the store for which you want to see the contact details.
To edit your contact details, click on the EDIT button, apply your changes and click the SAVE button at the bottom of the page.
There are three types of contacts:
1. Daily operations contact: the person located at the store managing the day-to-day business.
This contact will receive responses from our Partner Support team as well as operational communications (new WebApp features, holiday reminders, guides on how to use the WebApp, etc.).
We’ll also call this contact for any matters regarding ongoing orders.
2. Invoicing contact: the person responsible for invoicing and payments.
This contact will receive invoices and information regarding invoicing processes and payments.
3. Business contact: the owner or key decision-maker for the business.
This contact will receive business-related information, such as performance reports or marketing promotions as well as relevant communications shared with the Daily Operations contact for visibility.
HOW TO RESTRICT ACCESS TO THE PARTNER WEBAPP
You have the option to restrict the access to the following sections by using an administrator PIN:
– Activation/deactivation of the store
– Reports: Dashboard, History and Invoices
– Products and attributes
To restrict access to a section, send us a message using the “Help and Resources” button (Profile section).
When there are new updates to the Partner WebApp, a pop-up window will appear that will ask you to restart the tablet to get the latest version. To do so, click on “Update now”.
We also recommend you update the Partner WebApp regularly so that you always have the latest version. To do so, simply click on the square icon that you’ll find in the lower right-hand corner of the tablet, and slide the app up to close it.
Once closed, click on the Glovo Partner WebApp icon and reopen the app.