HOW TO ACCEPT AND HANDLE ORDERS IN THE PARTNERS WEBAPP 1/2
When a new order arrives, the device will sound an alarm and a flashing box will appear with the new order in the section “Pending” under “Orders”.
Check the order and be aware of possible allergies indicated by the customer.
Once checked, click the box and then click “Accept” to confirm the order. The order will move into the “Accepted” section. Remember that the amount on the receipt should include cost of delivery.
To see the order details, click on the box and you will be able to see the products you have to prepare.
HOW TO ACCEPT AND HANDLE ORDERS IN THE PARTNERS WEBAPP 2/2
Once you’ve given the order to the courier, click on the “Dispatched to courier” button. Then the order will automatically move into the “Delivered” section.
If you don’t click on this button, the order will continue to be displayed in the “accepted” section for the next 2 hours.
You can pre-select the number of receipts you wish to print automatically when you accept each order.
Go to the Profile section of the Partner WebApp and select the number of receipts you need (up to 4).
Every time there’s a cancellation of one of your ongoing orders, a pop-up will be displayed indicating:
- Order code and customer’s name
- Product details for that order
- Reason for cancellation (user wanting to cancel, Partner not having products available, etc.)
You will also hear this sound so that you can identify cancellations quickly without having to be monitoring the screen.
Canceled order, will I still be paid?
Cancelled orders appear on the Partner WebApp under REPORTS > HISTORY with a cross icon. Click any order to check the reason for the cancellation and if payment applies.
If – exceptionally – you forget to deactivate products that you don’t have available and the customer had already made an order, call him/her to offer an alternative. If the customer accepts, you can modify the order straight from the WebApp. If not, contact Partner Support to cancel the order.
- Select the order you want to modify, find the product to replace and click Edit.
- Click on Replace, then select the alternative product and click Save. Reprint the ticket and put it in the bag.
PICK UP CODE & BUNDLED ORDERS
Pick up code
This 3-digit code is used to help you and the courier identify which order(s) must be handed over during pick-up.
This code is prominently displayed for each order in the Orders section of the Partner WebApp as well as on the upper side of the printed tickets.
Note: This code is not unique, which means that the same pick-up code can appear more than once on different days. For any other matters other than the pick-up please keep referring to the original Order ID code, which is the unique identifier of each order.
On some occasions, some orders will be grouped with others.
That means that the courier will pick up two orders for different clients from your store at once (without affecting the client delivery time)
How do you know if an order is bundled or not?
A bundled order includes a grey section which includes the code of the other order that it’s bundled with.
Take into account that only two orders can be bundled together. What’s more, an incoming order might be grouped with an order that’s already been accepted, which will mean you’ll find it on the “Accepted” list.
Take into account that the printed receipt won’t identify bundled orders, so you will have to check this information on the device.
ORDER READY BUTTON
This function allows you to assign an order that’s ready to a courier that is already near your store, even if they originally arrived to pick up a different order.
- Deliver orders quicker and improve user satisfaction as a result
- Be sure that the food is hot when the user receives it
- Reduce the waiting time for couriers and therefore the number of couriers waiting in your store to collect orders
- Utilise couriers more effectively so that there are more couriers available when you need them
How does it work?
To use this function, you simply have to click on the “Order ready” button once the order is ready.
After that, we’ll select a courier that’s already near your store to pick the order up. The courier will show you their pick-up code to make sure you give them the right order.